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Policies

Our number one priority is the health and safety of our furry clients and their two-legged loved ones! That’s why we have the following policies in place. 

 

We look forward to providing you and your dog a very positive and fun swimming experience! If you have any questions, please contact ATP Owner, Becky Pease at 262-707-9327.

First Visit
 

  • Please arrive 5-8 minutes early to complete additional paperwork and bring proof of vaccines.

  • During your dog’s first visit to our facility, we recommend an assisted swim assessment with a certified instructor to determine their water safety level. It’s important to understand that indoor swimming is not the same as swimming in a lake or river and not all animals immediately take to swimming indoors.

 

This assessment also allows our certified instructors to teach your dog the proper entry and exit points of the pool, determine if there is a need for a life jacket and assess if they can participate in future unassisted swims.

Every Visit
 

  • Aqua Therapups requires appointments for each session, so please call or book online to schedule – day, evening and weekend appointments available.

  • Per State of Wisconsin regulations, only certified instructors are allowed in the pool with the dogs. Owners are invited to participate from the deck during their dog’s swim session.

  • Please do NOT feed your dog 2-3 hours prior to their appointment time.  Treats and rawhides should also be withheld.

  • Please potty your animal in the grass area before coming in.

  • You should ALWAYS have your dog on a leash and under control. NO retractable leashes. We recommend a four to six-foot flat leash.

  • Bring a change of clothes and proper footwear in case you get wet. We have a bathroom if you want to change your clothes before leaving.

  • We do offer towels but on busy days, towels can get sparse. We recommended that clients bring a towel from home just in case.

  • Life jackets may be used for your dogs’s benefit, as well to ensure the safety of our certified instructors. Your instructor will determine the need for life jacket use.

We ask that  you please reschedule or cancel appointments at least 1 day prior to the beginning of your appointment or you will be subject to a cancellation fee.

Single Swim Policies 

  • 20 & 30 Min swim sessions: A maximum of 3 dogs owned by the same person may swim together in the unassisted pool.  Not available for assisted swims.

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Membership Policies

  • Sessions expire 30 days from purchase

  • Memberships will automatically renew every 30 days

  • Cancellation of memberships must happen 48 hours prior to renewal date

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Swim Pricing Policies
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